Average Score (175 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

175 Ratings

4.7 Average

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  • William G.10-17-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Jeffery K.09-29-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

  • John E.09-27-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Seemed to me that the total repair time was too long. . The id-4 is leased. II lost 3 weeks off my 3-year lease. Perhaps there may have time the body repair and work in the service dept. I could have driven the car.

  • Ellen B.09-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Oh my gosh Everyone was so very kind, helpful and empathetic. D Patrick always rises to the occasion for me with excellent customer service. I am always impressed. Well done 😘

  • Russell B.09-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Cynthia A.09-23-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Were told things about the vehicle that weren't true, then the response after the fact is nonexistent!

  • Erica G.09-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    The service at this facility is always top notch. Everyone is very helpful and friendly.

  • Steven K.09-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Great service and loved the complementary cleaning of the car.

  • Nancy H.09-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Ben went above and beyond not only to explain some of my service points, but also took time out of his busy day to test my vehicle himself.

  • Jeffrey L.09-17-2025

    TYPE:ServiceMODEL:PassatYEAR:2019