TYPE:ServiceMODEL:AtlasYEAR:2021
Overall positive service experience
Average Score (182 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:SalesMODEL:JettaYEAR:2025
Chad Gudorf was our kind of salesman. He encouraged her to drive the Jetta and then continue car shopping. He was very thorough in explaining features of the vehicle, made her feel at ease, and never turned on the high pressure. The test ride was very relaxed and enjoyable. Chad sold us on the car and the dealership.
TYPE:ServiceMODEL:TiguanYEAR:2024
We were very disappointed at the lack of interest in helping us get the small tear we noticed at the back of our passenger seat in the perforated leather that looks like a possible manufacture defect.
TYPE:SalesMODEL:ID.4YEAR:2025
I understand my situation with an $11,000 repair combined with owing nearly $12,000 on my 2017 Audi A3 sportback e-tron, is not normal. I know if I had purchased an extended warranty I would likely still be waiting on my vehicle to be repaired, I was told it would take 30-60 days to repair. The negatives lie in how I was not given better options. I understand D-Patricks hands are tied. I feel like Audi in general could have done better in offering me more than $2,500 towards the repair. Batteries are covered up to 100,000 miles now but the A3 batteries were only covered up to 50,000 miles. The way I feel about this purchase is nothing but sour. My opinion on Audi has soured and my opinion on the dealership has soured as well. Having an $850 monthly payment for a lease would bankrupt me if I did not have access to borrowing money from my retirement. Overall I understand peoples hands are tied but I also feel like my situation could have been a thousand times better dealt with.
TYPE:ServiceMODEL:AtlasYEAR:2019
An airbag error appeared on my vehicle about a month ago, so I promptly scheduled an appointment with the dealership. It took nearly a month just to be seen. When I finally got in, I was told the issue was caused by outdated software — a required update from Volkswagen. I was then charged both a diagnostic fee and a software update fee, just to make a critical safety feature — the airbag — work properly again. Frankly, I find this unacceptable. If a Volkswagen-issued software issue is causing a Volkswagen airbag to malfunction, then in no world should that cost be passed on to the customer. This isn’t wear and tear or user error — this is a system failure tied to VW’s own technology, and it should be covered as part of VW’s responsibility to ensure its vehicles are safe. It’s disappointing, frustrating, and frankly, feels like I'm being nickel-and-dimed just to keep my car safe. If this is how VW handles safety-related software issues, it definitely makes me question future service and purchase decisions.
TYPE:ServiceMODEL:AtlasYEAR:2024
Always a pleasant experience.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2025
Great service; friendly staff
TYPE:ServiceMODEL:JettaYEAR:2024