TYPE:SalesMODEL:AtlasYEAR:2025
Average Score (175 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:JettaYEAR:2025
I wasn't given enough on a trade. I only had the traded car 90 days. I was new with 513 miles on it.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2022
Takes to long for an appointment. After the car service was completed the V W service clerk was "called to a meeting". I'm not sure how much extra time I wasted in the showroom waiting.
TYPE:ServiceMODEL:TiguanYEAR:2021
Long time to get my car serviced. Took 2 weeks to get a loaner vehicle. Told the dealership that the compressor was also the issue after 2 other dealerships stated it failed. Had to wait longer to get parts. Got locked out of my loaner vehicle because the key fob must have died. Good response time to get out to my house however. Customer service reps always call or text my wife when it’s my vehicle. Just exhausting with wait time but obviously appreciate having a loaner for most of the time.
TYPE:ServiceMODEL:TiguanYEAR:2024
Prompt service and good communication.
TYPE:ServiceMODEL:AtlasYEAR:2023
I had called on Monday to get a price on services bc I didn’t want to have an unexpected 1000 bill. Someone had called me back and quoted me 260. When I got there Friday it had jumped up to 560 something and luckily I had the voicemail stating otherwise. I already live in Owensboro and it’s a hassle just to drive over to Evansville to be scandled by a dealership.
TYPE:ServiceMODEL:JettaYEAR:2020
Service did not fix the dash warning lights on the Jetta.
TYPE:ServiceMODEL:JettaYEAR:2023
Everything was on time, the work was explained to me, and everyone was courteous
TYPE:SalesMODEL:TiguanYEAR:2025
Fast and easy process .. Mike went out of his way to make sure it was a pleasant experience.