TYPE:SalesMODEL:Jetta GLIYEAR:2025
Average Score (175 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2023
I felt my good experience should be shared
TYPE:ServiceMODEL:Golf RYEAR:2023
I brought my car in for an oil change. Thinking $75 to $125. When I got there was informed 40k service is $900. Well, ok no idea, but I accepted and moved on. After service was done, I drove my car home 4 miles away. Next day was the first day driving my car again, and everything is dead. I take out my battery and take to local car parts store, they test and say I need a new Battery. (Seems way too coincidental). I call VW of Evansville explain, they have me bring in my car, they reset the Electonics and charge me another $120 to do this. A weekend I was expecting to spend $100, I end up Spending $800 for the service, $280 for new Battery, and another $120 to calibrate the new battery. $1,200 weekend. No real help or understanding from the service department. If somehow a crazy coincidence, then I'm sorry but I don't see it.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
My tire has rattled ever since I left. I think they rotated my tires and they needed to also balance them or alert me that it needs done
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
As far as customer service goes, for the SERVICE department ONLY, they went above and beyond and I don't throw out compliments about customer service lightly anymore because you can't find good customer service anywhere but this PARTICULAR Dean Patrick service department was outstanding in every way!! Their sales department should conduct themselves as such.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:PassatYEAR:2021
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
All aspects of the service were professional and courteous. I was given a loaner vehicle that was very clean.
TYPE:ServiceMODEL:Golf RYEAR:2023
As usual very professional service